In order to make your stay as pleasant as possible, the management requests your co-operation in observing the following as an agreement between the guest and the " Gold Coast Beach Resort" under which rooms are permitted to be used by the guest(s):-
Normal check in time is 10 A.M and check - out time is 08 A.M
In case your plans change, ensure to inform preferably in writing the cancellation/ amendments in plan to the Hotel Reservation. The guidelines in this regards as under:-
The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
For modification/cancellation request for bookings made directly to Hotel via call or email, If cancelled or modified up to 07 days before date of arrival, no cancellation will be charged.
If cancelled or modified up to 03 days before date of arrival, 50 % of the booked room nights/advance will be charged.
If cancelled or modified up to 01 days before date of arrival, 80% of the booked room nights/advance will be charged.
Mid Stay Cancellations: In case you decide to shorten your stay any time post Check-In, you will be charged for the fully availed nights plus 100% as cancellation fee for the cancelled nights.
For Bulk bookings: For Bulk bookings (4 rooms or more than 5nights): Token amount will be fully refunded if you cancel the booking 30days prior to the check in date.
If you cancel the booking 15 days prior to your check in time 50% of the token amount will be refunded.
Token amount is non refundable if you cancel the booking less than 15 days to the check in date. No show will be treated as cancellation. You need to pay at least 50% of the total booking amount as advance to make a booking for 4 or more rooms. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it's Property. Under all such cases the management and hotel shall be under no obligation to refund any amount to the Guest.
Illegal activities are not permitted in the premises. You should be aware that the Hotel may refuse service or evict you in case of the following:
a) For refusal or failure to pay for accommodation,
b) If you act in a disorderly fashion as to disturb the peace of other guests,
c) If you destroy, damage, deface or threaten harm to hotel property, guests and employees.
d) Any of your actions are deemed inappropriate by the Hotel.
Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).
Smoking, Drugs and Alcohol
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
Drinking alcohol and Smoking is prohibited in all public areas including; in the Hotel's lobby, hallways, and parking areas of the Hotel. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.
Room stay up to two children below 6 years without additional mattress is complimentary
Children above 6 years are treated as adult by the hotel and charged accordingly in order to avail any discount contact the management prior to your check-in Restaurant and Dining
Out side food and beverage is strictly prohibited at the property
We operate in pre scheduled hours' guests must refer to the menu or contact the front desk
Kindly give the management at least 30 Minutes for preparing the food as we prepare fresh items.
Complimentary breakfast is served as per prescheduled timing after which breakfast will be charged
Food once ordered can't be cancelled after preparation started.
Guests are requested to minimize food wastage
Guests are advised to verify the food bill and immediately notify the front office if any discrepancy found
Guests are requested to inform the management if they are allergic to any certain kind of food(s).
Hotel won't be responsible for any health issues arising from consumption of food if guest fails to provide these information prior to food preparation Lost and found
Guests are advised to care for their own belongings
Hotel is not liable for lost, misplaced, damaged or stolen valuables or belongings
All valuables found are deposited in lost and found department
Guests must contact the lost and found section if they have any missing valuable
Valuables if found by the hotel will be deposited at the lost and found section
Guest must provide the proof of ownership in order to claim his/her belongings
Unclaimed belongings will be disposed after 3 months from the date of finding Other policy
Hotel won't be liable for any services availed by the guest which doesn't comes under the hotel services
Hotel is not responsible for any theft or cheat case resulting from dealing with outside vendors
If guest have any queries regarding any matter they should directly communicate with front office
It is advised to guests that they should reconfirm with front office any information which they think might be misleading or incorrect
Front office is the only team which is authorised to answer guest quires
Hotel shall not be held responsible if guest encounter any unpleasant experience resulting from misinformation received from unauthorised sources